Customer Reviews

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E.K. (Czechia)
Thougthful service, moneyworth product

Though there appeared technical difficulties during my purchase I was amazed by the quality of Lolita's customer service. I have never experienced such care while shopping from the other half of the globe (me being in Europe). Since there was a change of model of dress I ordered because of unavailability we happened to miscommunicate about dress size. But after receiving undesired size the shop service took the blame on itself and I was send new size for free. Communication during the process was very pleasant and swift. Final dress I received is very nice quality made with a fair amount of fabric. The overall quality of the dress is better then what is to be expected for such low price. I am happy to start wearing my hanfu while drinking tea and playing bamboo flute. I am very happy with my shopping experience and am honestly recommending this shop.

Thank you so much for sharing your experience with us. We are truly delighted to hear that you were satisfied with how our team handled the situation. Our priority is always to ensure our customers feel valued and supported, especially when shopping from afar.

It's heartwarming to know that the quality of the hanfu exceeded your expectations. We are committed to maintaining high standards both in our products and customer service, and your feedback is a wonderful affirmation of our efforts.

We deeply appreciate your recommendation and are thrilled to have you as a part of our community. Please feel free to reach out to us anytime if you need assistance in the future.

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