Shipping policy

Welcome to LolitaInside!

Shipping Time & Methods

Usually, we will do our best to process your order and the processing time is generally 1-2 working days. Orders after 5pm will be processed on the next working day. (Orders are only shipped on working days. Working days are Monday to Friday, which does not include federal holidays in the United States.) Once your order is shipped, you will receive an email containing tracking information. If you have registered on our shop, you can also see the shipping information in your account. (Please note that due to Covid-19, the estimated delivery time may be delayed.)

We will take every customer's order seriously, whether we are processing the order or packaging, before each order is shipped, we will conduct multiple confirmations, so please be patient and wait for your package.

Estimated Delivery Time = Handling Time + Shipping Time

Handling Time: Usually 1–2 working days (weekends and holidays excluded). Please note that if the product needs replenishment, handling time may be longer.

Shipping Time: Varies depending on the shipping method you choose at checkout. Shipping is handled by third-party carriers, and delivery times are only estimates. Factors such as logistics, weather, and customs may cause delays.

Important Notice: All delivery times are estimated and cannot be guaranteed. Even if you select expedited shipping, we cannot promise delivery within the estimated timeframe. Therefore, we do not accept refund requests for shipping charges due to delivery delays.

Standard Shipping:

Estimated Shipping Time: 5-8 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from $10.50 to $19.50;

1kg-3kg: from $30.50 to $40.50;

3kg-5kg: from $61.50 to $80.50;

5kg & up: $150.50;

Expedited Shipping:

Estimated Shipping Time: 3-7 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from $28.50 to $33.50;

1kg-3kg: from $38.50 to $58.50;

3kg-5kg: from $78.50 to $98.50;

5kg & 10kg: from $118.50 to $178.50;

10kg & up: $250.50;

Standard Shipping (United States):

Due to U.S. President Trump's small-parcel tariff policy, shipping prices have increased. The shipping fee includes applicable taxes and duties.

Estimated Shipping Time: 8-10 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from $25.50 to $28.50;

1kg-2kg: from $31.50 to $34.50;

2kg-3kg: from $38.50 to $43.50;

3kg-4kg: from $48.50 to $52.50;

4kg & up: $100.50;

Expedited Shipping (United States):

Estimated Shipping Time: 3-7 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from $42.50 to $45.50;

1kg-2kg: from $48.50 to $50.50;

2kg-3kg: from $52.50 to $57.50;

3kg-4kg: from $64.50 to $70.50;

4kg-5kg: from $75.50 to $80.50;

Standard Shipping (United Kingdom):

Estimated Shipping Time: 5-8 working days,

Shipping Fee(Calc By Weight):

0kg-3kg: from £8.00 to £16.00;

3kg-7kg: from £26.00 to £38.00;

7kg-10kg: from £55.00 to £76.00;

10kg & up: £125.00;

Expedited Shipping (United Kingdom):

Estimated Shipping Time: 3-4 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from £24.00 to £26.00;

1kg-3kg: from £32.00 to £49.00;

3kg-5kg: from £66.00 to £82.00;

5kg & 10kg: from £99.00 to £149.00;

10kg & up: £208.00;

Fedex Shipping (Canada):

Estimated Shipping Time: 3-7 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from $35.50 CAD to $39.50 CAD;

1kg-2kg: from $44.50 CAD to $48.50 CAD;

2kg-3kg: from $53.50 CAD to $60.50 CAD;

3kg-4kg: from $67.50 CAD to $73.50 CAD;

4kg & up: $140.50 CAD;

Standard Shipping (Australia):

Estimated Shipping Time: 5-8 working days,

Shipping Fee(Calc By Weight):

0kg-3kg: from $15.00 AUD to $29.00AUD;

3kg-7kg: from $48.00 AUD to $71.00 AUD;

7kg-10kg: from $102.00 AUD to $141.00 AUD;

10kg & up: $234.00 AUD;

Expedited Shipping (Australia):

Estimated Shipping Time: 3-4 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from $45.00 AUD to $48.00 AUD;

1kg-3kg: from $60.00 AUD to $91.00 AUD;

3kg-5kg: from $122.00 AUD to $153.00 AUD;

5kg & 10kg: from $184.00 AUD to $277.00 AUD;

10kg & up: $389.00 AUD;

Standard Shipping (Germany):

Estimated Shipping Time: 5-8 working days,

Shipping Fee(Calc By Weight):

0kg-3kg: from €9.66 EUR to €37.26 EUR;

3kg-4kg: from €28.06 EUR to €56.58 EUR;

4kg-5kg: from €60.26 EUR to €74.06 EUR;

5kg & up: €138.46 EUR;

Expedited Shipping (Germany):

Estimated Shipping Time: 3-4 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from €26.22 EUR to €30.82 EUR;

1kg-3kg: from €35.42 EUR to €53.82 EUR ;

3kg-5kg: from €72.22 EUR to €90.62 EUR;

5kg & 10kg: from €109.02 EUR to €164.22 EUR;

10kg & up: €230.46 EUR;

Standard Shipping (Japan):

Estimated Shipping Time: 3-5 working days,

Shipping Fee(Calc By Weight):

0kg-2kg: from ¥1,100 JPY to ¥1,600 JPY;

2kg & up: ¥2,000 JPY;

Standard Shipping (France):

Estimated Shipping Time: 5-8 working days,

Shipping Fee(Calc By Weight):

0kg-3kg: from €9.66 EUR to €37.26 EUR;

3kg-4kg: from €28.06 EUR to €56.58 EUR;

4kg-5kg: from €60.26 EUR to €74.06 EUR;

5kg & up: €138.46 EUR;

Expedited Shipping (France):

Estimated Shipping Time: 3-4 working days,

Shipping Fee(Calc By Weight):

0kg-1kg: from €26.22 EUR to €30.82 EUR;

1kg-3kg: from €35.42 EUR to €53.82 EUR ;

3kg-5kg: from €72.22 EUR to €90.62 EUR;

5kg & 10kg: from €109.02 EUR to €164.22 EUR;

10kg & up: €230.46 EUR;

Note: Customized products will take 7 - 15 days to process.

Tracking Your Order

(1) Once your order is shipped, you will receive an email containing tracking number, You can use tracking number to keep you informed about the shipping status of your order.

(2) If you have any questions about your order, Please Contact us at Emai: service@lolitainside.com

Refusing a Package

⚠️ Important Notice: Please do not refuse your package upon delivery!

If a customer refuses to accept the parcel, the shipping carrier may either return or destroy the package, and high additional fees will still be charged by the shipping company.

These extra costs are the responsibility of the customer and will not be covered or refunded by us.

Once again, please do not refuse your package under any circumstances.

Incorrect Shipping Address

In the event that a package delivery fails due to an incorrect shipping address provided by the customer, the following terms apply:

1. Customer Responsibility:

   • It is the customer's responsibility to ensure that the shipping address provided at the time of order is accurate and complete. We will not be liable for any delivery failures or delays resulting from an incorrect or incomplete address.

2. Additional Shipping Costs:

   • If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges incurred for re-delivery. This includes the cost of returning the package to our facility and the cost of re-shipping the package to the correct address.

3. Return and Processing Fees:

   • Any fees associated with the return and processing of the package due to an incorrect address will be the responsibility of the customer. This may include handling fees and any fees charged by the courier.

4. Loss or Damage:

   • We are not responsible for any loss or damage to the package that occurs during the return process due to an incorrect address. The customer assumes all risk of loss or damage in such cases.

5. Customer Notification:

   • In the event of a delivery failure due to an incorrect address, we will notify the customer as soon as possible to confirm the correct address and arrange for re-delivery. The customer must provide the correct address and agree to any additional charges before re-delivery is arranged.

6. Policy Transparency:

   • By placing an order, the customer acknowledges and agrees to these terms regarding incorrect shipping addresses. We recommend customers double-check their shipping information before finalizing their order to avoid any inconvenience.

Shipping Partners

Our partners include trusted shipping companies to ensure your package arrives to your destination safely and securely.

Generally, most of our packages will be sent via EMS, USPS, CNE.

Orders for Expedited Shipping Method will be sent via UPS, DHL, FEDEX.

About EMS: the international Express Mail Service is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies.

About UPS: Founded in 1907 as a messenger company in the United States. Every day, UPS manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

About TNT: TNT is in the business of transferring documents, packets, parcels and freight worldwide. Through two divisions, Mail and Express, TNT picks up, transport, sort, handle and store packages in over 200 countries.

About FEDEX: FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational delivery services company headquartered.

About DHL: DHL International GmbH (DHL) is an international courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company delivers over 1.5 billion parcels per year..

Foreign Transaction Fees

Our shop mainly provides one currency: U.S. dollar (USD). Therefore, if your currency is not these three currencies, you may be charged at an exchange rate different from the quoted on our website. You may also need to pay foreign currency transaction fees. What we want to inform you is that these fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees that your bank or card company may charge you. For more detailed information about foreign transaction fees, please contact your bank.

About Returns & Exchanges

We support return/exchange service within 5 days.

Customs Duties

We will do our best to minimize the likelihood of customs duties being charged on your package. However, due to varying regulations across different countries, we cannot guarantee that your order will be exempt from such charges. If customs duties are incurred, they are the sole responsibility of the customer.

Please note that if a package is returned or destroyed due to the customer's refusal to pay customs duties, the customer will not be eligible for order cancellation, refunds, or related services.

Shipping Fee Policy Update

We have noticed that some customers choose free standard shipping for their orders. To ensure our customers receive their packages as quickly as possible, we may upgrade the shipping method to expedited shipping at no additional cost. Customers can check their tracking number after shipment to see if their order has been upgraded. If upgraded, the package will be shipped via one of our expedited carriers: UPS, DHL, or FedEx, which offer faster delivery times. This upgrade is part of our commitment to enhancing the shopping experience.

Due to the high volume of orders, we are unable to notify each customer individually. However, please note that if an order with upgraded expedited shipping is returned for a refund, a deduction will be made from the refund amount to cover the expedited shipping cost. The deduction amount varies based on the package weight, typically ranging from $30 to $60. If the order is not returned, customers will not be charged for the upgrade.

Thank you for choosing us! If you have any questions, please feel free to contact us.

Customer Service

Have more questions? feel free to contact us now.

Phone: +86 181 1290 3201
Emai: service@lolitainside.com