Customer Reviews

Based on 3 reviews
67%
(2)
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33%
(1)
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A
Anaya

This dress is perfect. Make sure you are the correct measurements though.
And they're shipping was smooth and fast

Thank you so much for your wonderful review! We're delighted to hear that you found the dress perfect and that our shipping process was smooth and fast. Your advice about ensuring the correct measurements is greatly appreciated and will be helpful for other customers. If you have any other questions or need further assistance, please feel free to reach out. We look forward to serving you again soon!

L
L.F. (United States)
Perfect for My First Lolita Dress!

I purchased the dress for my first foray into Lolita fashion, and I couldn't be happier! I will buy again, thank you!

Thank you so much for taking the time to leave a review. We are thrilled to hear that you are happy with your first Lolita dress! We are always here to help and we can't wait to see you again for your next purchase. Have a lovely day!

S
S.
Slow shipping.

Dress was very beautiful, very happy with it but i bought it for a concert and it came the day of the concert after i had already left for the concert which was 3 hours away. i had emailed probably a month after even ordering my dress and it still took another few weeks/month to even receive it. Beware if you are ordering for an event. Once i had emailed they did include a free bracelet but im not one to complain, this review isn’t like me at all but it didn’t even match the fit. disappointed

We are truly sorry to hear about your unpleasant shopping experience. After reviewing your case, we found that you placed your order on April 15th and informed us about your event on May 10th. Unfortunately, our factory was severely affected by a major flood disaster during that period, which even submerged houses in the city. This unforeseen event significantly impacted our production and shipping schedules, as we have communicated previously.

We deeply apologize for the delay and any inconvenience it caused. We appreciate your understanding and patience during this difficult time. Despite the unfortunate circumstances, we are grateful for your kind words regarding the quality of our product.

Thank you for sharing your feedback. Your input helps us improve and provide better service in the future. We hope to have the opportunity to serve you again and make your next experience with us a positive one.

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